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지방공기업 고객만족도 조사결과(2024년)

작성일
25.07.22
작성자
이동희
조회수
47

첨부파일
2024년 고객만족도 조사결과.hwp

<p><span style="font-family: 맑은 고딕; mso-fareast-font-family: 맑은 고딕; letter-spacing: 0pt; mso-text-raise: 0pt; font-weight: bold; font-size: 17.0pt;"> </span><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-weight: bold; font-size: 17.0pt;">2024</span><span style="font-family: 맑은 고딕; mso-fareast-font-family: 맑은 고딕; font-weight: bold; font-size: 17.0pt;">년 고객만족도 조사결과</span></p>
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<div id="hwpEditorBoardContent" class="hwp_editor_board_content" data-hjsonver="1.0" data-jsonlen="59721"></div>
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<td style="width: 37.43pt; height: 40.62pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 1.70pt; border-left: solid #000000 1.70pt; border-bottom: solid #ff0000 1.70pt; border-right: solid #000000 0.28pt; background: #ccffff;" valign="middle">
<p class="0" style="line-height: 130%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span style="font-family: 맑은 고딕; mso-fareast-font-family: 맑은 고딕; font-weight: bold; font-size: 12.0pt;">연도</span></p>
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<td style="width: 74.24pt; height: 40.62pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #ff0000 1.70pt; border-right: solid #000000 0.28pt; background: #ccffff;" valign="middle">
<p class="0" style="line-height: 130%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span style="font-family: 맑은 고딕; mso-fareast-font-family: 맑은 고딕; font-weight: bold; font-size: 12.0pt;">종합만족도</span></p>
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<td style="width: 73.16pt; height: 40.62pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #ff0000 1.70pt; border-right: solid #000000 0.28pt; background: #ccffff;" valign="middle">
<p class="0" style="line-height: 130%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span style="font-family: 맑은 고딕; mso-fareast-font-family: 맑은 고딕; font-weight: bold; font-size: 12.0pt;">서비스환경</span></p>
</td>
<td style="width: 73.16pt; height: 40.62pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #ff0000 1.70pt; border-right: solid #000000 0.28pt; background: #ccffff;" valign="middle">
<p class="0" style="line-height: 130%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span style="font-family: 맑은 고딕; mso-fareast-font-family: 맑은 고딕; font-weight: bold; font-size: 12.0pt;">서비스과정</span></p>
</td>
<td style="width: 73.16pt; height: 40.62pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #ff0000 1.70pt; border-right: solid #000000 0.28pt; background: #ccffff;" valign="middle">
<p class="0" style="line-height: 130%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span style="font-family: 맑은 고딕; mso-fareast-font-family: 맑은 고딕; font-weight: bold; font-size: 12.0pt;">서비스결과</span></p>
</td>
<td style="width: 71.95pt; height: 40.62pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #ff0000 1.70pt; border-right: solid #000000 0.28pt; background: #ccffff;" valign="middle">
<p class="0" style="line-height: 130%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span style="font-family: 맑은 고딕; mso-fareast-font-family: 맑은 고딕; font-weight: bold; font-size: 12.0pt;">사회적만족</span></p>
</td>
<td style="width: 71.96pt; height: 40.62pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #ff0000 1.70pt; border-right: solid #000000 1.70pt; background: #ccffff;" valign="middle">
<p class="0" style="line-height: 130%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span style="font-family: 맑은 고딕; mso-fareast-font-family: 맑은 고딕; font-weight: bold; font-size: 12.0pt;">전반적만족</span></p>
</td>
</tr>
<tr>
<td style="width: 37.43pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #ff0000 1.70pt; border-left: solid #ff0000 1.70pt; border-bottom: solid #ff0000 1.70pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">2024</span></p>
</td>
<td style="width: 74.24pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #ff0000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #ff0000 1.70pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: -1.0pt; mso-text-raise: 0pt; font-weight: bold; font-size: 11.0pt;">90.9</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #ff0000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #ff0000 1.70pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">90.9</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #ff0000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #ff0000 1.70pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">90.3</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #ff0000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #ff0000 1.70pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">90.0</span></p>
</td>
<td style="width: 71.95pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #ff0000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #ff0000 1.70pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">93.3</span></p>
</td>
<td style="width: 71.96pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #ff0000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #ff0000 1.70pt; border-right: solid #ff0000 1.70pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">90.4</span></p>
</td>
</tr>
<tr>
<td style="width: 37.43pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #ff0000 1.70pt; border-left: solid #000000 1.70pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">2023</span></p>
</td>
<td style="width: 74.24pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #ff0000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: -1.0pt; mso-text-raise: 0pt; font-size: 11.0pt;">88.7</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #ff0000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">88.9</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #ff0000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">88.3</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #ff0000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">88.1</span></p>
</td>
<td style="width: 71.95pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #ff0000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">89.0</span></p>
</td>
<td style="width: 71.96pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #ff0000 1.70pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 1.70pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">90.2</span></p>
</td>
</tr>
<tr>
<td style="width: 37.43pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 1.70pt; border-bottom: solid #000000 0.25pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">2022</span></p>
</td>
<td style="width: 74.24pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.25pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: -1.0pt; mso-text-raise: 0pt; font-size: 11.0pt;">88.4</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.25pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">88.6</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.25pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">88.3</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.25pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">87.7</span></p>
</td>
<td style="width: 71.95pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.25pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">89.5</span></p>
</td>
<td style="width: 71.96pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.25pt; border-right: solid #000000 1.70pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">88.0</span></p>
</td>
</tr>
<tr>
<td style="width: 37.43pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.25pt; border-left: solid #000000 1.70pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">2021</span></p>
</td>
<td style="width: 74.24pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.25pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: -1.0pt; mso-text-raise: 0pt; font-size: 11.0pt;">86.9</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.25pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">87.2</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.25pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">86.3</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.25pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">86.6</span></p>
</td>
<td style="width: 71.95pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.25pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">87.4</span></p>
</td>
<td style="width: 71.96pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.25pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 1.70pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">87.1</span></p>
</td>
</tr>
<tr>
<td style="width: 37.43pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 1.70pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">2020</span></p>
</td>
<td style="width: 74.24pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: -1.0pt; mso-text-raise: 0pt; font-size: 11.0pt;">83.6</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">83.8</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">83.5</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">82.7</span></p>
</td>
<td style="width: 71.95pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">86.8</span></p>
</td>
<td style="width: 71.96pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 1.70pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">82.0</span></p>
</td>
</tr>
<tr>
<td style="width: 37.43pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 1.70pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">2019</span></p>
</td>
<td style="width: 74.24pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: -1.0pt; mso-text-raise: 0pt; font-size: 11.0pt;">84.9</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">83.2</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">85.3</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">85.0</span></p>
</td>
<td style="width: 71.95pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">86.9</span></p>
</td>
<td style="width: 71.96pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 1.70pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">83.7</span></p>
</td>
</tr>
<tr>
<td style="width: 37.43pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 1.70pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">2018</span></p>
</td>
<td style="width: 74.24pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: -1.0pt; mso-text-raise: 0pt; font-size: 11.0pt;">82.6</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">81.3</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">82.1</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">82.1</span></p>
</td>
<td style="width: 71.95pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border: solid #000000 0.28pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">85.7</span></p>
</td>
<td style="width: 71.96pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 0.28pt; border-right: solid #000000 1.70pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">81.5</span></p>
</td>
</tr>
<tr>
<td style="width: 37.43pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 1.70pt; border-bottom: solid #000000 1.70pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">2017</span></p>
</td>
<td style="width: 74.24pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 1.70pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 100%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: -1.0pt; mso-text-raise: 0pt; font-size: 11.0pt;">84.5</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 1.70pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">83.3</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 1.70pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">83.8</span></p>
</td>
<td style="width: 73.16pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 1.70pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="line-height: 110%; text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">83.9</span></p>
</td>
<td style="width: 71.95pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 1.70pt; border-right: solid #000000 0.28pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">87.6</span></p>
</td>
<td style="width: 71.96pt; height: 55.38pt; padding: 1.41pt 1.41pt 1.41pt 1.41pt; border-top: solid #000000 0.28pt; border-left: solid #000000 0.28pt; border-bottom: solid #000000 1.70pt; border-right: solid #000000 1.70pt;" valign="middle">
<p class="0" style="text-align: center; word-break: keep-all; mso-pagination: none; text-autospace: none; mso-padding-alt: 0pt 0pt 0pt 0pt;"><span lang="EN-US" style="mso-fareast-font-family: 맑은 고딕; font-family: 맑은 고딕; mso-ascii-font-family: 맑은 고딕; mso-font-width: 100%; letter-spacing: 0pt; mso-text-raise: 0pt; font-size: 11.0pt;">83.7</span></p>
</td>
</tr>
</tbody>
</table>
<p> </p>
<p> </p>